Refund Policy

At QuickBooks ProAdvisor Support, we strive to provide professional and timely support for QuickBooks Desktop and Online. Your satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be issued.

1. Service Refunds

Refunds for services may be considered if the following conditions are met:

  • The requested service was not delivered as agreed.
  • The issue was not resolved despite following all instructions provided by our certified advisors.
  • The refund request is made within 7 days of the service delivery date.

2. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Completed consultations or advisory sessions where solutions were provided.
  • Services partially completed at the client’s request.
  • Third-party products, software, or tools purchased on behalf of the client.

3. How to Request a Refund

To request a refund, please contact our support team at Contact Us with the following details:

  • Full name and contact information
  • Invoice or service receipt number
  • Reason for the refund request

Our team will review your request and respond within 3-5 business days.

4. Refund Processing

If approved, refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.

5. Changes to this Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

For further assistance or questions about refunds, please reach out to our support team.